tag:status.fieldd.co,2005:/historyfieldd Status - Incident History2024-03-28T22:23:03-07:00fielddtag:status.fieldd.co,2005:Incident/189298012023-10-25T21:03:34-07:002023-10-25T21:03:34-07:00AWS Server Issue<p><small>Oct <var data-var='date'>25</var>, <var data-var='time'>21:03</var> PDT</small><br><strong>Resolved</strong> - This incident has been resolved.</p><p><small>Oct <var data-var='date'>25</var>, <var data-var='time'>20:28</var> PDT</small><br><strong>Monitoring</strong> - A fix has been implemented and we are monitoring the results.</p><p><small>Oct <var data-var='date'>25</var>, <var data-var='time'>19:59</var> PDT</small><br><strong>Investigating</strong> - We are currently investigating this issue to resolve it as soon as possible.</p>tag:status.fieldd.co,2005:Incident/185965052023-09-25T06:23:49-07:002023-09-25T06:23:49-07:00Twilio SMS<p><small>Sep <var data-var='date'>25</var>, <var data-var='time'>06:23</var> PDT</small><br><strong>Resolved</strong> - This incident has been resolved.</p><p><small>Sep <var data-var='date'>24</var>, <var data-var='time'>22:53</var> PDT</small><br><strong>Monitoring</strong> - A fix has been implemented and we are monitoring the results.</p><p><small>Sep <var data-var='date'>24</var>, <var data-var='time'>19:23</var> PDT</small><br><strong>Identified</strong> - There is a known incident with Twilio SMS delivery.<br />Customers may experience delivery issues for transactional SMS messages.</p>tag:status.fieldd.co,2005:Incident/175523522023-06-12T17:58:35-07:002023-06-12T17:58:35-07:00Temporary outage<p><small>Jun <var data-var='date'>12</var>, <var data-var='time'>17:58</var> PDT</small><br><strong>Resolved</strong> - This incident has been resolved.</p><p><small>Jun <var data-var='date'>12</var>, <var data-var='time'>15:17</var> PDT</small><br><strong>Identified</strong> - We have identified an outage with our server and doing our best to resolve the issue as quickly as possible.<br />We appreciate your patience</p>tag:status.fieldd.co,2005:Incident/165969122023-03-21T16:40:16-07:002023-03-21T16:46:18-07:00Planned Update<p><small>Mar <var data-var='date'>21</var>, <var data-var='time'>16:40</var> PDT</small><br><strong>Completed</strong> - The scheduled maintenance has been completed</p><p><small>Mar <var data-var='date'>21</var>, <var data-var='time'>16:30</var> PDT</small><br><strong>Update</strong> - Scheduled maintenance is still in progress. We will provide updates as necessary.</p><p><small>Mar <var data-var='date'>21</var>, <var data-var='time'>16:28</var> PDT</small><br><strong>In progress</strong> - Scheduled maintenance is currently in progress, please come back in a few minutes.</p><p><small>Mar <var data-var='date'>21</var>, <var data-var='time'>14:04</var> PDT</small><br><strong>Scheduled</strong> - At 6:30pm CT today, we have a scheduled update. For your security, you will be logged out of your account and will need to log in to continue.</p>tag:status.fieldd.co,2005:Incident/163484362023-03-05T19:27:08-08:002023-03-05T19:27:08-08:00Amazon Web Server Issue<p><small>Mar <var data-var='date'> 5</var>, <var data-var='time'>19:27</var> PST</small><br><strong>Resolved</strong> - This incident has been resolved.</p><p><small>Mar <var data-var='date'> 5</var>, <var data-var='time'>19:21</var> PST</small><br><strong>Monitoring</strong> - Everything is back to normal. We are monitoring the new fix.</p><p><small>Mar <var data-var='date'> 5</var>, <var data-var='time'>18:51</var> PST</small><br><strong>Update</strong> - We are within 30 mins of a permanent fix. <br /><br />Unfortunately, we are at the mercy of large third party services such as Amazon and Google. When these companies have internal issues, that trickle down to us, without notice. <br /><br />Fieldd’s product itself is unaffected.<br /><br />The entire team have worked tirelessly on a Sunday to permanently solve this.<br />We thank you for your patience.</p><p><small>Mar <var data-var='date'> 5</var>, <var data-var='time'>17:18</var> PST</small><br><strong>Update</strong> - We are finalizing the fix for this issue. Thank you for your patience.</p><p><small>Mar <var data-var='date'> 5</var>, <var data-var='time'>14:45</var> PST</small><br><strong>Update</strong> - The team have opted for a permanent fix rather than a temporary one. This fix will increase long term performance and reliability.<br />We anticipate things will be back to normal in a few hours. <br />Thank you for your continued patience.</p><p><small>Mar <var data-var='date'> 5</var>, <var data-var='time'>14:01</var> PST</small><br><strong>Update</strong> - We are continuing to work on a fix for this issue.</p><p><small>Mar <var data-var='date'> 5</var>, <var data-var='time'>13:05</var> PST</small><br><strong>Identified</strong> - The issue has been identified, and we are actively implementing a fix</p><p><small>Mar <var data-var='date'> 5</var>, <var data-var='time'>12:39</var> PST</small><br><strong>Investigating</strong> - Unfortunately, we have experienced yet another instance of Amazon disrupting fieldd’s system without prior notice. As a result of this continued unreliability, our team is now urgently working on moving our servers away from Amazon to ensure a more stable and dependable service for our valued clients like yourself. <br /><br />We apologize for any inconvenience caused by Amazon’s disruptive behavior.</p>tag:status.fieldd.co,2005:Incident/162981982023-02-27T17:38:30-08:002023-02-27T17:39:43-08:00An unexpected outage<p><small>Feb <var data-var='date'>27</var>, <var data-var='time'>17:38</var> PST</small><br><strong>Resolved</strong> - This incident has been resolved.</p><p><small>Feb <var data-var='date'>27</var>, <var data-var='time'>17:38</var> PST</small><br><strong>Update</strong> - Fieldd experienced a disruption due to a server outage with Amazon AWS. Our team worked tirelessly to identify and resolve the issue. We are happy to report that AWS has now resolved the issue, and our system is now operating normally. We apologize for any inconvenience caused and appreciate your patience during this time.</p><p><small>Feb <var data-var='date'>27</var>, <var data-var='time'>17:35</var> PST</small><br><strong>Update</strong> - We are continuing to monitor for any further issues.</p><p><small>Feb <var data-var='date'>27</var>, <var data-var='time'>17:32</var> PST</small><br><strong>Monitoring</strong> - We are continuing to monitor for any further issues.</p><p><small>Feb <var data-var='date'>27</var>, <var data-var='time'>16:23</var> PST</small><br><strong>Update</strong> - We are continuing to work on a fix for this issue.</p><p><small>Feb <var data-var='date'>27</var>, <var data-var='time'>15:40</var> PST</small><br><strong>Update</strong> - We have identified the cause of the error and are working as fast as we can to resolve the matter.<br />Thank you for your continued patience. We understand the impact this has on your business.</p><p><small>Feb <var data-var='date'>27</var>, <var data-var='time'>13:11</var> PST</small><br><strong>Identified</strong> - Our team is actively working on resolving the issue as soon as possible, and we will keep you updated on the progress.<br />We apologize for any inconvenience this may cause and appreciate your patience as we work to restore normal system operations</p>tag:status.fieldd.co,2005:Incident/110447082022-09-02T20:23:28-07:002022-09-02T20:23:28-07:00Twilio SMS - Australia<p><small>Sep <var data-var='date'> 2</var>, <var data-var='time'>20:23</var> PDT</small><br><strong>Resolved</strong> - This incident for Australian users has been resolved.</p><p><small>Sep <var data-var='date'> 2</var>, <var data-var='time'>19:51</var> PDT</small><br><strong>Identified</strong> - The issue has been identified and a fix is being implemented.</p><p><small>Sep <var data-var='date'> 2</var>, <var data-var='time'>19:46</var> PDT</small><br><strong>Investigating</strong> - We are investigating an issue with SMS messages in Australia</p>tag:status.fieldd.co,2005:Incident/108547952022-08-18T21:31:38-07:002022-08-18T21:31:38-07:00Scheduled Maintenance<p><small>Aug <var data-var='date'>18</var>, <var data-var='time'>21:31</var> PDT</small><br><strong>Completed</strong> - The scheduled maintenance has been completed.</p><p><small>Aug <var data-var='date'>18</var>, <var data-var='time'>21:00</var> PDT</small><br><strong>In progress</strong> - Scheduled maintenance is currently in progress. We will provide updates as necessary.</p><p><small>Aug <var data-var='date'>18</var>, <var data-var='time'>10:47</var> PDT</small><br><strong>Scheduled</strong> - We will be undertaking planned website updates, some users may experience temporary slower response times.</p>tag:status.fieldd.co,2005:Incident/93293002022-02-15T20:31:26-08:002022-02-15T20:31:26-08:00Scheduled Maintenance<p><small>Feb <var data-var='date'>15</var>, <var data-var='time'>20:31</var> PST</small><br><strong>Completed</strong> - The scheduled maintenance has been completed.</p><p><small>Feb <var data-var='date'>15</var>, <var data-var='time'>20:29</var> PST</small><br><strong>Verifying</strong> - Verification is currently underway for the maintenance items.</p><p><small>Feb <var data-var='date'>15</var>, <var data-var='time'>20:19</var> PST</small><br><strong>In progress</strong> - Scheduled maintenance is currently in progress. We will provide updates as necessary.</p><p><small>Feb <var data-var='date'>15</var>, <var data-var='time'>20:16</var> PST</small><br><strong>Scheduled</strong> - Planned maintenance. You may experience delays loading CRM during this period</p>tag:status.fieldd.co,2005:Incident/92882142022-02-10T22:30:31-08:002022-02-10T22:30:31-08:00Scheduled Maintenance<p><small>Feb <var data-var='date'>10</var>, <var data-var='time'>22:30</var> PST</small><br><strong>Completed</strong> - The scheduled maintenance has been completed.</p><p><small>Feb <var data-var='date'>10</var>, <var data-var='time'>21:00</var> PST</small><br><strong>In progress</strong> - Scheduled maintenance is currently in progress. We will provide updates as necessary.</p><p><small>Feb <var data-var='date'>10</var>, <var data-var='time'>20:31</var> PST</small><br><strong>Scheduled</strong> - Planned update: Speed improvements.</p>tag:status.fieldd.co,2005:Incident/92853572022-02-10T10:42:45-08:002022-02-10T10:42:45-08:00Square Outage<p><small>Feb <var data-var='date'>10</var>, <var data-var='time'>10:42</var> PST</small><br><strong>Resolved</strong> - Square seems to be back operational. Please contact Square if issues persist with POS payments.</p><p><small>Feb <var data-var='date'>10</var>, <var data-var='time'>10:32</var> PST</small><br><strong>Identified</strong> - Waiting for Square for more information on the matter</p><p><small>Feb <var data-var='date'>10</var>, <var data-var='time'>10:32</var> PST</small><br><strong>Monitoring</strong> - We are monitoring Square for updates</p><p><small>Feb <var data-var='date'>10</var>, <var data-var='time'>10:29</var> PST</small><br><strong>Investigating</strong> - Square is currently down, users using Square for payments may temporarily experience issues.<br />Please contact Square for more information.</p>tag:status.fieldd.co,2005:Incident/75818822021-07-22T23:00:40-07:002021-07-22T23:00:40-07:00Scheduled Maintenance<p><small>Jul <var data-var='date'>22</var>, <var data-var='time'>23:00</var> PDT</small><br><strong>Completed</strong> - The scheduled maintenance has been completed.</p><p><small>Jul <var data-var='date'>22</var>, <var data-var='time'>22:00</var> PDT</small><br><strong>In progress</strong> - Scheduled maintenance is currently in progress. We will provide updates as necessary.</p><p><small>Jul <var data-var='date'>22</var>, <var data-var='time'>21:45</var> PDT</small><br><strong>Scheduled</strong> - We will be undergoing scheduled maintenance during this time.</p>tag:status.fieldd.co,2005:Incident/75795662021-07-22T22:15:31-07:002021-07-22T21:44:42-07:00Scheduled Maintenance<p><small>Jul <var data-var='date'>22</var>, <var data-var='time'>22:15</var> PDT</small><br><strong>Completed</strong> - Scheduled maintenance is being completed.</p><p><small>Jul <var data-var='date'>22</var>, <var data-var='time'>21:02</var> PDT</small><br><strong>In progress</strong> - Scheduled maintenance is currently in progress. We will provide updates as necessary.</p><p><small>Jul <var data-var='date'>22</var>, <var data-var='time'>14:01</var> PDT</small><br><strong>Update</strong> - Some features maybe unavailable at this time.<br />We thank you for your patience</p><p><small>Jul <var data-var='date'>22</var>, <var data-var='time'>14:00</var> PDT</small><br><strong>Scheduled</strong> - Scheduled maintenance for planned upgrades will commence 21:00 PDT. <br />Some features maybe unavailable at this time.<br />We thank you for your patience</p>tag:status.fieldd.co,2005:Incident/73716252021-06-30T13:34:22-07:002021-06-30T13:34:22-07:00Server Update<p><small>Jun <var data-var='date'>30</var>, <var data-var='time'>13:34</var> PDT</small><br><strong>Resolved</strong> - This incident has been resolved.</p><p><small>Jun <var data-var='date'>30</var>, <var data-var='time'>13:33</var> PDT</small><br><strong>Update</strong> - We are continuing to monitor for any further issues.</p><p><small>Jun <var data-var='date'>30</var>, <var data-var='time'>13:32</var> PDT</small><br><strong>Update</strong> - The issue has been resolved and Online Portal is now fully operational.<br />We thank you for your patience.</p><p><small>Jun <var data-var='date'>30</var>, <var data-var='time'>13:31</var> PDT</small><br><strong>Update</strong> - We are continuing to monitor for any further issues.</p><p><small>Jun <var data-var='date'>30</var>, <var data-var='time'>09:11</var> PDT</small><br><strong>Update</strong> - We are continuing to monitor for any further issues.</p><p><small>Jun <var data-var='date'>30</var>, <var data-var='time'>09:10</var> PDT</small><br><strong>Monitoring</strong> - Degraded performance to some Online Booking Portal Extras for some regions whilst this server is being upgraded.<br />We apologise for any inconvenience & are ensuring minimal disruption. More updates to come shortly.</p>tag:status.fieldd.co,2005:Incident/73652172021-06-29T16:29:36-07:002021-06-29T16:29:36-07:00Brief Maintenance Update<p><small>Jun <var data-var='date'>29</var>, <var data-var='time'>16:29</var> PDT</small><br><strong>Resolved</strong> - This incident has been resolved.</p><p><small>Jun <var data-var='date'>29</var>, <var data-var='time'>16:25</var> PDT</small><br><strong>Identified</strong> - The issue has been identified and a fix is being implemented.</p><p><small>Jun <var data-var='date'>29</var>, <var data-var='time'>16:24</var> PDT</small><br><strong>Investigating</strong> - We are launching a performance update & will be back live in the next few minutes</p>tag:status.fieldd.co,2005:Incident/70575972021-05-21T17:10:02-07:002021-05-21T17:10:55-07:00Stripe Payment Issue<p><small>May <var data-var='date'>21</var>, <var data-var='time'>17:10</var> PDT</small><br><strong>Resolved</strong> - Service App Stripe issue has been resolved, please look out for Service App update 3.0.8.</p><p><small>May <var data-var='date'>21</var>, <var data-var='time'>12:35</var> PDT</small><br><strong>Identified</strong> - We have found the error and currently resolving the matter.<br /><br />Pre-payments are now fully functional, and the Online Portal is fully operational.<br /><br />Further updates to come shortly</p><p><small>May <var data-var='date'>21</var>, <var data-var='time'>11:37</var> PDT</small><br><strong>Investigating</strong> - We are currently investigating an issue that affects companies who use Stripe as their payment gateway.<br />The ability to take payments and store cards is currently under investigation</p>tag:status.fieldd.co,2005:Incident/70428872021-05-18T22:00:00-07:002021-05-19T14:46:39-07:00Booking Iframe Incident<p><small>May <var data-var='date'>18</var>, <var data-var='time'>22:00</var> PDT</small><br><strong>Resolved</strong> - Booking iframe latency issue was displaying a 404 not found to some of our users</p>tag:status.fieldd.co,2005:Incident/70429202021-03-20T08:00:00-07:002021-05-19T14:52:05-07:00Latency slow loading for USA customers in low service areas<p><small>Mar <var data-var='date'>20</var>, <var data-var='time'>08:00</var> PDT</small><br><strong>Resolved</strong> - Low service areas causing platform to load slowly. Update to AWS servers to cater for local load speeds.</p>